Transaction closed when running workflow on certain conditions

Description

We found the following issue:

  • configured “Process Order” workflow

    • added a node Wait for Commit

    • then send the invoice via email after completing an order

    • IMPORTANT here: the invoice print format is a jasper report

The system is showing error:

16:47:30.755===========> X_AD_UserMail.save: Transaction closed or never opened (WFP_a2b860ca-5b15-44f9-aacc-88866be549dd) => starting now --> X_AD_UserMail[0] [319]

and most of the times the workflow is marked as Running - not completed

Environment

None

Activity

Fixed

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Created July 5, 2024 at 4:56 PM
Updated August 4, 2024 at 11:04 PM
Resolved July 5, 2024 at 6:50 PM