If you are creating a RMA of an order that has UoM conversion, the RMA qty and price is not consistent with order qty and price.
To reproduce you have to create an order of Elm Tree in GW with 1x 6-Pack. Then create the RMA, you can check prices and total does not match the order prices. If you proceed to Customer Return window, the movement qty is correct (6 units), but the UoM is wrong. If you make any changes in qty directly in Customer Return the conversion is applied and make it even worse.
The proposal is to add the UoM in RMA line and also in the Create From form, so it can be filled properly across the whole return process.
The submitted fix gets the price from storage UoM, so it will always be accordingly with movement qty.
If you are creating a RMA of an order that has UoM conversion, the RMA qty and price is not consistent with order qty and price.
To reproduce you have to create an order of Elm Tree in GW with 1x 6-Pack. Then create the RMA, you can check prices and total does not match the order prices. If you proceed to Customer Return window, the movement qty is correct (6 units), but the UoM is wrong. If you make any changes in qty directly in Customer Return the conversion is applied and make it even worse.
The proposal is to add the UoM in RMA line and also in the Create From form, so it can be filled properly across the whole return process.
The submitted fix gets the price from storage UoM, so it will always be accordingly with movement qty.